International protection
Worried about breakages? Panicked about timing?
With Robinsons, you don’t have to be. Not only have we been moving customers for 130 years, we’ve also been keeping them well protected. Our reliable, friendly staff will keep you secure.
Packing
All Robinsons crews are kept up to speed with the latest handling and export packing techniques. Before you jet off, your goods will be wrapped and packed in quality materials. Whether you’re moving to nearby France or far-flung Australia, your possessions will remain protected.
Move manager
What could be more reassuring than your own personal point of contact? You’ll be allocated a Robinsons Move Manager – a fully-trained team member who will mastermind your entire move. They’ll know exactly what stage your move is at, at any given moment.
Marine insurance
While we have a lot of confidence in our services, we also want to make sure that you have total peace of mind. Protecting your goods properly is as important to us as it is to you. Therefore, we’ve produced a Marine Insurance Policy for overseas relocations.
Financial guarantee
We‘re confident that with Robinsons, your move will take place no matter what. We’re so confident about our consistency that we provide a financial guarantee. If you’d like to know more, get in touch and speak to one of our friendly team members about our Advanced Payment Guarantee scheme that protects all customer pre-payments.
For a free, no obligation survey and quote, get in touch.
Your international move with Robinsons in 6 steps
Step 1
We quote your move
Step 2
We schedule your move
Step 3
We pack and load
Step 4
We deal with customs
Step 5
We keep you informed
Step 6
We deliver at destination
Dedicated move managers
Take care of all move paperwork, including customs forms.
Specialist European division
You’re in safe hands – your move is assigned to our experts European division.
Customer-first approach
We know moving is stressful, that’s why we put you first.
Flexible service
We make the move fit you to take the stress away.
International quality standards
We’re members of international trade associations FIDI and OMNI – ensuring high standards in the UK and all across Europe.
100+ years experience
Robinsons have been moving families and businesses since 1895.
“Excellent” Truspilot rating
Our customers love us – see what they say!
Regular scheduled service to Europe
Regular scheduled service all across Europe means your possessions arrive faster.
Weekly shipments to all major countries such as
USA
Australia
South Africa
Canada
New Zealand
India
Frequently asked questions about international protection
Yes, we don’t contract employees from other companies. This means that all Robinsons staff are fully-trained and dedicated to achieving Robinsons standards.
Yes. Robinsons hold full public liability and vehicle insurance. Regarding goods in transit, we offer insurance cover for UK, European and International moves.
Whilst great care is taken in the removal of your goods, accidents beyond our control can happen. The removal team’s liability for loss or damage is limited by their standard contract terms and conditions. For these reasons, you are strongly advised to take out an All Risks insurance policy.
If you don’t take out adequate insurance, your recourse against a crew member may be limited. Other parties (e.g. the shipping company or airline) operate under separate contract conditions that may limit/exclude their liability. If a loss occurs at sea, a shipping company may declare a ‘general average loss’. In this case, you may have to contribute to the ‘general average loss’ incurred by the shipping company. Our standard contract conditions (BAR conditions) specifically limit our liability.
Fumigation costs are not uncommon in Australia or New Zealand. DAFF in Australia and MAFF in New Zealand may order items to be fumigated. If so, a cost will be incurred locally at the destination. We can provide indicative costs for fumigation of items.