Frequently asked questions about house removals

To help alleviate much of the stress usually associated with moving home, we’ve prepared a list of frequently asked questions which, we hope, will provide you with the information you are looking for.

If however you still need to discuss your forthcoming move, please get in touch with our team of experts on 0808 302 4342. They will be happy to guide you and answer your questions.

Frequently asked questions about house removals

It’s easy – call your nearest office to arrange a free property survey. A brief visit allows us to assess factors such as the volume of goods we need to move, access to property, type of packing required.

No, but we do need full payment seven days before the move.

Unfortunately we can’t take provisional bookings. A completion date has to be confirmed.

No. We take care of most things, but that’s something you’ll have to sort out yourself before moving day.

Yes, if you want us to. If you choose, you can pack some or all of your goods by yourself. Disassembling and packing by yourself is relatively cheaper, but we strongly recommend the ‘full export pack’ option. With this selection, you’ll have increased insurance cover and greater physical protection for your furniture.

Yes. We can transfer your greenery, though not into storage.

Once you have finished unpacking, just call the Robinsons branch that moved you to arrange collection.

We can arrange storage for any quantity or duration. We’re not just removal experts, we’re storage professionals too. We even have a brand new self-storage facility in Oxford, so whatever you want to store, we have the right space for you!

Robinsons has a highly skilled workforce. We’re committed to providing regular and ongoing training so that all staff know the latest packing and handling techniques.

Yes, both in the UK and internationally. We’re members of the British Association of Removers (B.A.R.) and founder members of internationally recognised industry associations OMNI and FIDI. This means we work with overseas members to ensure you get the same high quality service across all continents.