Protecting your move
Move Manager
When moving with Robinsons, you get a personal Move Manager. Professional, friendly and fully trained, your Move Manager knows what stage your move is at, at any given moment.
Prior to your move date, your Move Manager will be in touch regularly and any problems will be resolved as quickly as possible.
During the move, your Move Manager will co-ordinate your information with a sophisticated tracking system. The system records every detail of your move, including each discussion that has taken place. Nothing is left to chance.
Packing
The key to every move is the packing, how your furniture and effects handled, how they are loaded and how they are transported. That’s all before the goods are unloaded to your new home!
Should you choose for us to pack, your goods will be packed with care using only the highest quality materials and professional techniques. There is a method to the packing of each item, whether it is china or crystal glasses, books or vinyl records. Our removals crew are fully trained to deliver a fast, efficient but above all safe packing service.
Wrapping
There are a number of your items that may need a little extra care for their removals journey.
We will typically advise that the following items may need extra wrapping and carding. These items typically include:
- TV
- Paintings
- Sofas
- Highly polished furniture
If there is any item that you are especially concerned about, just ask about an extra wrapping service for your selected items.
Handling
Key to protecting your move is how your goods are handled by the crew, how they negotiate the obstacles to move the goods out of your home. It is also very important that your goods are loaded to the removals vehicle in a trained methodical manner, utilising soft moving blankets, moving pads and card protectors to make sure no damage occurs in transit. All of our removals crew are fully trained employees, most have been with us for many years and all are fully conversant in the Robinsons way.
Of equal importance is the removals vehicle and handling equipment your removal company supplies. All of our vehicles are purpose built as removals trucks from new by industry leading body builders. Each vehicle is highly equipped, regularly serviced and always hand picked to cope with the demands of your specific move.
Insurance
We have great confidence in our removals service, and our purpose is to also provide you with total peace of mind. To achieve this, we offer removals insurance with all of our removals. No house removal can be entirely without risk; and, very rarely, accidents do occur. It is for this reason that we provide a tailored, relevant and beneficial insurance cover for your protection.
For full details of our insurance, get in touch with our friendly team.
Your house removal with Robinsons in 6 steps
Step 1
You get in touch
Step 2
We quote your move
Step 3
You book your move with us
Step 4
We allocate crew & truck
Step 5
We pack & load
Step 6
We deliver at your new home
Local branch near you
Our branches cover most of the UK.
Dedicated move managers
Take care of all move paperwork, including parking requirements.
Customer-first approach
We know moving is stressful, that’s why we put you first.
Flexible service
We make the move fit you to take the stress away.
“Excellent” TrustPilot rating
Our customers love us – see what they say!
Competitive pricing
We price competitively, but never compromise our quality of service.
100+ years experience
Robinsons have been moving families and businesses since 1895.
Free, no obligation survey & quote
Call today to arrange your home survey.
Late key waiver
No matter how carefully you plan your moving day, some elements are beyond everybody’s control. Robinsons will be prepped, but others (e.g. legal, financial and property organisations) may not share the same levels of organisation.
For instance, key collection can be delayed due to technical failures. Our Late Key Waiver covers you for up to a three hour time delay, avoids stress and cuts unexpected costs.
Cancellation waiver
Further changes can occur last minute. A postponed or cancelled move may seem like the worst case scenario. With our Cancellation Waiver, it doesn’t have to be. Regardless of circumstances, if the move date is changed or cancelled, you will not incur additional costs.
Your Move Manager will happily provide you with more information. Full details of our insurance options can be discussed during your home survey or at your local branch.
Frequently asked questions about protecting your move
We are a long standing member of the British Association of Removers (BAR), the British International Freight Association (BIFA), the British Antique Dealers Association (BADA), the International Federation of International Furniture Movers (FIDI) and the Overseas Moving Network Incorporated (OMNI)
There are several reasons beyond your control that might delay a move, so we offer both Late Key Waiver and Cancellation Waiver options so you won’t incur additional costs.